Hopefully our FAQs page will answer any questions you may have. If for any reason you require any further information please contact our customer care service on 01977 559979 or email us at sales@memflex.co.uk

The Mattress

Mattress Size Guide

Size and weight Guide

UK Mattress size

Single 90 x 190 x 25 cm
Small Double 120 x 190 x 25 cm
Double 135 x 190 x 25 cm
King 150 x 200 x 25 cm
Super King 180 x 200 x 25 cm

EU Mattress size

EU Single 90 x 200 x 25 cm
EU Double 140 x 200 x 25 cm
EU King 160 x 200 x 25 cm

How do I set up the Memflex mattress

Once the mattress is removed from the packaging you simply place it on the base you are going to use and pull open the polythene seem. ( NEVER USE SCISSORS OR A KNIFE) The mattress will quickly expand. Pull away the remaining plastic cover to reveal the full mattress. The mattress will be fully expanded and ready to use in approx 4 hours .

What is the weight of the Memflex mattress

Single = ? Small Double = ? Double = ? Kingsize +? Super King + ?.

Has the Memflex mattress been safetey tested

Yes we take these regulations seriously the Memflex mattress has been tested to meet the UK furniture & fire regulations.

Is the Memflex mattrress ok for side sleepers

The Memflex mattress is suitable for side and back sleepers conforming to each position giving you a great nights rest.

What base can I use for the Memflex mattress

The Memflex mattress is suitable for solid, sprung and slatted bases the only recommendation is if you are using a slatted base the slats should be no more than 4-inch apart.

How firm is the Memflex mattress

When we designed the Memflex mattress we wanted to achieve the perfect comfort mattress suitable for everyone. Not too soft – not too firm – just right. Gone are the days when a firm mattress is recommended. If we had to rate the Memflex mattress it would be classed as medium/firm on a scale of 1 – 10 were 10 was the firmest Memflex would be a 7

Do I need to turn the Memflex mattrress

Designed to make life easier, Memflex mattresses do not require turning..

Ordering

What payment methods do you accept

We take secure payments online using SSL encrypted process from all major credit and debit cards. We also take Pay Pal.

Can I order by telephone

Yes you can order and pay by telephone just call our sales hotline on 01977 559979.

Can I collect the mattress

We are sorry but at the moment we do not allow collections.

Delivery & Returns

How long does delivery take

From the date of placing your order, we normally deliver within 5 working days. However, if you need a product urgent we will always do our best to try and help. Just call our sales team on 01977 559979.

How much does delivery cost

Delivery to the UK mainland is free. We charge delivery to Ireland, offshore islands and some Scottish postcodes. Please see delivery page for more info.

Can you deliver internationally

Sorry we do not deliver internationally at this time.

How do I return the mattress

If you decide to return the Memflex Hybrid mattress all you have to do is fill in the return form returns-form on our website and we will handle the rest.

Who delivers the mattress

We deliver our mattresses by an approved 2 man delivery courier.

Finance

Can I pay cash

Unfortunatly we do not accept cash payments at this time.

Do you offer credit terms

Yes we offer a great option of credit terms called ?

Other

Do you have customer service back up

We certainly do have customer service back up as we take great pride in our reputation of looking after our valid customer. You can reach our customer care team by telephone or emailing customercare@memflex.co.uk

what does your 10 year warranty cover

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How do I contact Memflex

You can contact Memflex by telephoning our head office on 01977559979 or email sales@memflex.co.uk